Entertainment

Brooklyn specialty shop seeks truce with Kelly Clarkson after viral dispute

A Brooklyn novelty retailer says it reached out through multiple channels to resolve an online clash with singer Kelly Clarkson over a high-priced automaton.

Kelly Clarkson performing live in Birmingham, England on 13 February 2012 as part of her All I Ever Wanted tour.
vagueonthehow / Wikimedia Commons, CC BY 2.0

A boutique shop in Brooklyn has reached out across several channels to contact Kelly Clarkson following an escalating public feud over a five-minute retail encounter, according to a report by Page Six. The owners of Art of Play, a specialty store that sells puzzles, games and whimsical home decor, have sought to clear the air after the singer publicly accused staff of judging her appearance and refusing to sell her a $15,000 mechanical bird.

The dispute began when Clarkson took to social media to voice her frustration over her visit to the neighborhood retailer. The Grammy-winning artist and former daytime talk show host told her followers that an employee gave her an elevator look and implied she could not afford the piece, comparing the encounter to the shopping scene in the film “Pretty Woman.” Clarkson wrote that the worker lost a significant sale, calling the staffer an idiot and discouraging fans from visiting.

Conflicting Accounts Over a Mechanical Bird

The controversy centers on a wall-mounted feathered automaton named Molly. Following Clarkson’s initial post, Art of Play issued a statement explaining that the display item functions as an in-store mascot and is attached permanently to the wall. The retailer clarified that a Seattle artist named Bliss Kolb crafted the machine, noting that an identical twin piece could be acquired directly from the artist for $15,000. The store also said staff offered to show Clarkson an alternative singing bird automaton made in Germany priced around $2,000, which she did not stay to view.

Clarkson swiftly disputed the store’s explanation online, posting a photo showing the bird beside what appeared to be a $15,000 price card. The singer wrote on X that the store was adopting a false narrative and accused the business of lying about whether the item was for sale. Clarkson maintained that she regularly supports small businesses, but argued that owners do not get a free pass to treat patrons poorly.

Store co-owner Adam Rubin told Page Six and Fox News Digital that workers did not recognize Clarkson when she walked into the boutique dressed casually in an oversized shirt and baseball cap. Rubin stated that security footage showed the singer remained in the shop for less than five minutes before reprimanding staff and departing. Rubin said staff never told Clarkson to leave and reiterated that she is welcome to return to the location anytime.

Community Response and Backlash

The public sparring triggered swift fallout for the boutique. Rubin told Fox News Digital that people connected to the shop faced threats, doxing and online harassment after Clarkson voiced her complaints to millions of followers. In an Instagram statement, the shop described being suddenly targeted by widespread outrage from people who had never set foot inside the store.

Despite the online vitriol, the retailer has experienced an influx of in-person foot traffic. Page Six reported that neighborhood residents and neighboring business owners rallied around the shop, sending flowers and gift bags. Regular patrons and tourists have also visited in growing numbers specifically to take photographs beside the bird at the center of the dispute.

Public relations strategists who spoke with Fox News Digital offered divided assessments of the conflict’s impact. While crisis specialist Steve Honig suggested Clarkson was standing up against appearance-based bias, Red Banyan chief executive Evan Nierman cautioned that prolonged social media sparring with a mom-and-pop retailer risks tarnishing her relatable public persona.

Art of Play maintains that it has sent direct messages hoping to smooth over the misunderstanding with Clarkson. As of Saturday, representatives for the singer had not publicly responded to requests for comment or indicated whether she plans to accept the shop’s overtures.